Skip over main navigation
  • Sign up
  • Log in
  • Basket: (0 items)
The Dudley Canal and Tunnel Trust
  • Facebook
  • Twitter
  • YouTube
  • Instagram
Boat tickets Donate
Menu
  • About us
    • Our mission
    • About the charity
    • Policy and reports
      • Family friendly manifesto
      • Annual review
      • Forging a future for Dudley
      • Safeguarding Statement
    • Work for us
      • Vacancies
  • What's on
    • Daily Boat Trips
    • Special Boat Trips
    • Chit Chat
    • Members' Socials
    • Events
  • Plan your visit
    • Covid Safety
    • Opening times
    • Prices
    • How to get here
    • Facilities
    • Access guide
    • Schools
    • Groups
    • Around us
    • FAQ
  • Get involved
    • Become a member
    • Appeals
    • Donate
      • Money
      • Memories
      • Objects
    • Volunteer for us
  • Services
    • Corporate bookings
    • Tow through and mooring
    • Commercial hire
    • Buy a gift voucher
  • News & stories
    • Latest news
    • Stories
  • Admin
    • Log in
  • Basket: (0 items)
  1. Plan your visit
  2. FAQ

FAQ

If you've never visited us before you might have some questions about what to expect. We've collected some of the most commonly asked questions below to give you a head start. If you still don't find the answer to your question, give us a call on 0121 557 6265 or email us at [email protected] and we'll get back to you as soon as we can.

How long does the Underground Experience Trip last?

xxx

Expand

Our daily trips last 45 minutes. You'll be underground for most of that time, with a few minutes spent in two of our open-air basins. Read more about our daily underground experience here.

We also run longer trips, some of which are underground or spend some of their time underground. You can find more information on those trips here.

Published: 31st March, 2019

Updated: 1st April, 2019

Author: Traci Dix-Williams

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

How do I get to you by public transport?

How do I get to the you by public transport?

Expand

Our nearest train station is Tipton, which is about a twenty minute walk away. Various bus routes stop on the Tipton Road around the corner from us, including the 24 (Foxyards Estate to Merry Hill via Dudley), 229 (Bilston to Dudley via Coseley, Sedgley), 311 & 313 (Walsall to Dudley via Wednesbury) and 610 (Wednesbury to Dudley via Great Bridge, Tipton).

For more information about getting to us on public transport, see our how to get here page.

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Do you have wheelchair or mobility scooters to hire?

Do you have wheelchair or mobility scooters to hire

Expand

Unfortunately we do not have any wheelchairs or mobility scooters to hire. You are of course welcome to bring your own - our building is fully accessible by use of a lift within the building our outdoor ramped path, and we have an accessible boat with a platform lift also. For more information about the accessibility of our building, see our access guide.

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Is there a cash machine at the Portal Building?

Is there a cash machine at the Portal Building

Expand

Unfortunately we don't have a cash machine on our site. The nearest machine will be at our local Tesco Extra, which is about two minutes drive or thirty minutes walk from us. 

We do take cash payments with no minimum payment in our Gift Shop and in our Gongoozler restaurant.

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Do you donate tickets for community raffle prizes?

Do you donate tickets for community raffle prizes?

Expand

Supporting our local community is an important part of our work, so we are happy to support fundraising for other charities. If you would like to request a prize for a raffle or fundraising event, please apply in writing with as much notice as possible to Community Raffle Prize, Dudley Canal & Tunnel Trust, 501 Birmingham New Road, DY1 4SB. Include your return address, which charity you're supporting and the date of your event along with any official documents you may have for the event.

Please be aware that we get a large number of requests for support every week, so we hope you'll understand that as a small independent charity ourselves we are unable to offer a free ticket to everyone who asks for one. If you do not hear back from us please assume your request is not successful on this occasion. Feel free to apply again for any future events you may be holding. 

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Can we smoke on site or on the boats?

Can we smoke in the Tunnel or Buildings No, the portal is no-smoking site. If you wish to have a cigarette during your visit, you can do so outside the entrance

Expand

For safety reasons and the comfort of our visitors, volunteers and staff, our site is a no-smoking site. This includes the Portal building, balcony and all of our boat trips and applies to regular cigarettes and electronic cigarettes. 

We have a smoking area in the garden area adjacent to the Gongoozler, where our allotment is, where smoking is permitted. We kindly ask that you refrain from smoking elsewhere on our site.

No smoking is allowed on any of our boat trips, or anywhere in the tunnels. On longer trips, please speak to the crew members on board the boat who will be able to advise you when there will be an opportunity for you to disembark the boat for the opportunity to smoke.

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

I have lost my Gift Aid ticket, can you replace it?

I have lost my Gift Aid Pass, can you replace it?

Expand

We are now able to replace your lost gift aid ticket. Just get in touch with us by email to [email protected] with your full name and when you bought the original ticket and we'll be happy to help.

Please note, you will be asked to supply evidence of the original purchase and there is a £2 admin fee to replace your ticket.

Published: 1st April, 2019

Updated: 14th May, 2019

Author: DIANE GRIFFIN

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Is it cold in the tunnels?

Expand

The temperature underground surprisingly varies very little throughout the year, as the ground provides excellent insulation! Except in extreme weather, most of the cavern system is around 10-14 degrees celcius. This can feel very cold on a hot summer's day! We suggest bringing a coat or jacket all year round. When the weather is very cold outside some parts of the tunnels cool down too, and occasionally give us some spectacular icicle displays! 

Whatever the time of year, you're very welcome to bring blankets and even cushions if you wish to stay cosy during your boat trip.

Published: 1st April, 2019

Author: Sarah Fellows

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

Can I bring my dog?

Expand

Our Portal building and boat trips are not suitable for dogs, with the exception of assistance dogs. This includes our Gongoozler restaurant and balcony, however you are welcome to bring your four-legged friends to our Gongoozler garden. 

Published: 1st April, 2019

Author: Sarah Fellows

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter

I'm claustrophobic - can I go on your boat trips?

Expand

We recommend that anyone who suffers from claustrophobia checks out our orientation guide to give you a feel for what it's like underground. There is nowhere to get off the boat once it has entered the tunnel, so for your comfort we suggest that you are sure that you'll be comfortable before you begin the trip. If you want to chat to us before you book just give us a call. 

Not all of our boat trips go underground. If you're sure you won't be comfortable in the tunnels, why not consider our open water cruise, or one of our dining boats?

Published: 1st April, 2019

Updated: 14th May, 2019

Author: Sarah Fellows

Related topics:
  • FAQ
Share this page
  • Email
  • Facebook
  • Twitter
Back to top

Showing 10 of 10

Latest

  • Safeguarding Statement

    Safeguarding Statement

    Dudley Canal & Tunnel Trust welcomes visitors of all ages. Our Safeguarding Policy is written to ensure that all children and vulnerable adults are guaranteed appropriate and safe treatment when visiting our centre and caverns.

  • Site update

    Site update

    Due to Government requirements for National Lockdown we are not open to the public at this time. We hope to be back operating soon. Stay Safe.

  • Culture Recovery Fund

    Culture Recovery Fund

    Dudley Canal and Tunnel Trust is thrilled to hear we have received funding thanks to the government’s #CultureRecoveryFund so that we can continue to be here for you and #HereForCulture

  • Covid Secure Site - Update

    Covid Secure Site - Update

    A quick look at how we are continuing to offer a safe place to visit.

Most read

  • The Dudley Underground Experience

    The Dudley Underground Experience

    Discover a hidden underground world on our boat trips!

  • Prices

  • How to get here

    We’re handily located on the Birmingham New Road just outside of Dudley.

  • Gongoozler Coffee Shop

    Gongoozler Coffee Shop

    A bright and airy cafe offering a tempting range of meals and snacks for everyone. From mid morning breakfasts, hearty lunches, tempting snacks , our café offers it all.

  • Donate today to Keep us Afloat

    Donate today to Keep us Afloat

    As the need to remain closed continues the Dudley Canal and Tunnel Trust faces an uncertain future. We need your help and support to ensure we can continue to care for and preserve these unique caverns, tunnels and mines. Please help us.

  • Opening Times

  • Digital Learning

    Digital Learning

    Discover our exciting new free digital learning resources - perfect for home educating families, community groups or teachers looking for worksheets to send home! Make a model of the inside of the Earth, create a strata trifle, explore why things float and sink and much more!

  • Draw My Town Competition

    Draw My Town Competition

    Our friends at Metro Alliance have asked us to share a very exciting competition with you. Check out the information on how to enter here.

  • Mission, Vision and Values

    Mission, Vision and Values

    A charitable Trust with the twin aims of preserving the Mines, Tunnels, Caverns and Waterways of this unique environment and educating and engaging all with its stories and spirit.

  • Dudley Tunnel Tow Through Service

    In conjunction with Canal and River Trust we offer a free tow through service for boaters wishing to take their own boat through the Dudley Tunnel. We can also escort kayaks and canoes through the tunnels by appointment.

Stay in the loop - sign up for our newsletter!

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])

Dudley Canal & Tunnel Trust

501 Birmingham New Road
Dudley, West Midlands
DY1 4SB

Company Registration No. 09784120
Charity Number 1166460
VAT No. 266 1745 87

Get in touch

Phone: 0121 557 6265

Email: [email protected]

About this site

  • Sitemap
  • Accessibility
  • Privacy policy
  • Terms & Conditions

Follow us

  • Facebook
  • Twitter
  • YouTube
  • Instagram