FAQ's

Helping You Plan Ahead

How long does the Underground Experience Trip last?

How do I get to you by public transport?

Do you have wheelchair or mobility scooters to hire?

Is there a cash machine at the Portal Building?

Do you donate tickets for community raffle prizes?

Can we smoke on site or on the boats?

I have lost my Gift Aid ticket, can you replace it?

Is it cold in the tunnels?

Can I bring my dog?

I’m claustrophobic – can I go on your boat trips?